Privacy policy
Effective Date: December 27, 2025
[Your Business Name] ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical store, use our services (including phone repair services), or interact with us in any way. We specialize in repairing cracked screens and other mobile device issues, and we handle customer devices with the utmost care and respect for your personal data.
Please read this Privacy Policy carefully. By using our services, you agree to the practices described here. If you do not agree, please do not use our services.
### 1. Information We Collect
We collect limited personal information necessary to provide our repair services:
- Contact Information: Your name, phone number, email address, and mailing address (provided when you drop off a device or fill out a repair form).
- Device Information: Details about your mobile device, such as make, model, IMEI number, serial number, and descriptions of issues (e.g., cracked screen).
- Payment Information: Billing details if you pay by card (processed securely through third-party payment providers; we do not store full card numbers).
- Device Content: We may temporarily access data on your device (e.g., photos, messages, contacts, apps) only if strictly necessary to test or complete the repair. Most repairs, like screen replacements, do not require accessing your personal data.
We do not intentionally collect sensitive personal information (e.g., health data, financial accounts) unless it is inadvertently present on a device during repair.
If you have a website or online booking system, add: We may also collect information automatically through our website, such as IP addresses or browsing behavior via cookies.
### 2. How We Use Your Information
We use your information to:
- Provide and complete repair services (e.g., contact you about repair status or pickup).
- Process payments and issue receipts/invoices.
- Communicate with you (e.g., repair updates, warranties, or follow-ups).
- Improve our services and prevent fraud.
- Comply with legal obligations.
Regarding device data: We access your device's content only as needed for diagnostics or testing. We do not copy, store, or use your personal files (photos, messages, etc.) for any purpose beyond the repair. Technicians are trained to respect your privacy, and we recommend backing up and removing sensitive data before dropping off your device.
### 3. Data Protection and Device Handling
Your privacy and device security are our top priorities:
- Devices are stored in secure areas with limited access.
- We do not access passwords, accounts, or private data unless you provide them for testing purposes (and we advise against sharing unless essential).
- After repair, any temporary access is terminated, and we do not retain copies of your data.
- We encourage you to back up your data before service, as repairs may involve risks of data loss (though rare).
### 4. Sharing Your Information
We do not sell your personal information.
We may share information only in these limited cases:
- With service providers (e.g., payment processors) who are bound by confidentiality.
- If required by law (e.g., court order).
- In the event of a business sale, merger, or acquisition (your information may transfer to the new owner).
We never share device content with third parties.
### 5. Your Rights and Choices
You have rights regarding your information:
- Access, correct, or delete your personal data (contact us to request).
- Opt out of marketing communications (if applicable).
- If you are a California resident, under the CCPA, you may request details on data collected/sold (we do not sell data) or request deletion.
To exercise rights, contact us (details below). We respond within legal timeframes.
### 6. Data Retention
We retain your information only as long as needed for services, warranties (typically 90 days to 1 year), or legal requirements. Device-related records are deleted after completion unless you request otherwise.
### 7. Security
We use reasonable physical, technical, and administrative measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
### 8. Children's Privacy
Our services are not for children under 13. We do not knowingly collect data from children.
### 9. Changes to This Policy
We may update this Policy. Changes will be posted in-store and/or on our website (if
[Your Business Name] ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our physical store, use our services (including phone repair services), or interact with us in any way. We specialize in repairing cracked screens and other mobile device issues, and we handle customer devices with the utmost care and respect for your personal data.
Please read this Privacy Policy carefully. By using our services, you agree to the practices described here. If you do not agree, please do not use our services.
### 1. Information We Collect
We collect limited personal information necessary to provide our repair services:
- Contact Information: Your name, phone number, email address, and mailing address (provided when you drop off a device or fill out a repair form).
- Device Information: Details about your mobile device, such as make, model, IMEI number, serial number, and descriptions of issues (e.g., cracked screen).
- Payment Information: Billing details if you pay by card (processed securely through third-party payment providers; we do not store full card numbers).
- Device Content: We may temporarily access data on your device (e.g., photos, messages, contacts, apps) only if strictly necessary to test or complete the repair. Most repairs, like screen replacements, do not require accessing your personal data.
We do not intentionally collect sensitive personal information (e.g., health data, financial accounts) unless it is inadvertently present on a device during repair.
If you have a website or online booking system, add: We may also collect information automatically through our website, such as IP addresses or browsing behavior via cookies.
### 2. How We Use Your Information
We use your information to:
- Provide and complete repair services (e.g., contact you about repair status or pickup).
- Process payments and issue receipts/invoices.
- Communicate with you (e.g., repair updates, warranties, or follow-ups).
- Improve our services and prevent fraud.
- Comply with legal obligations.
Regarding device data: We access your device's content only as needed for diagnostics or testing. We do not copy, store, or use your personal files (photos, messages, etc.) for any purpose beyond the repair. Technicians are trained to respect your privacy, and we recommend backing up and removing sensitive data before dropping off your device.
### 3. Data Protection and Device Handling
Your privacy and device security are our top priorities:
- Devices are stored in secure areas with limited access.
- We do not access passwords, accounts, or private data unless you provide them for testing purposes (and we advise against sharing unless essential).
- After repair, any temporary access is terminated, and we do not retain copies of your data.
- We encourage you to back up your data before service, as repairs may involve risks of data loss (though rare).
### 4. Sharing Your Information
We do not sell your personal information.
We may share information only in these limited cases:
- With service providers (e.g., payment processors) who are bound by confidentiality.
- If required by law (e.g., court order).
- In the event of a business sale, merger, or acquisition (your information may transfer to the new owner).
We never share device content with third parties.
### 5. Your Rights and Choices
You have rights regarding your information:
- Access, correct, or delete your personal data (contact us to request).
- Opt out of marketing communications (if applicable).
- If you are a California resident, under the CCPA, you may request details on data collected/sold (we do not sell data) or request deletion.
To exercise rights, contact us (details below). We respond within legal timeframes.
### 6. Data Retention
We retain your information only as long as needed for services, warranties (typically 90 days to 1 year), or legal requirements. Device-related records are deleted after completion unless you request otherwise.
### 7. Security
We use reasonable physical, technical, and administrative measures to protect your information. However, no system is 100% secure, and we cannot guarantee absolute security.
### 8. Children's Privacy
Our services are not for children under 13. We do not knowingly collect data from children.
### 9. Changes to This Policy
We may update this Policy. Changes will be posted in-store and/or on our website (if